FAQS

GENERAL QUESTIONS:

What size should I get when purchasing sneakers?

Sizing is personal preference however, when purchasing with us please refer to our size chart located here

Whats should I do if I don't know my size?

We recommend you look at another pair of sneakers you fit comfortably in and you can then match the size of your sneakers to your purchase.

I placed an order but never received a confirmation email. What can be done?

Check your spam folder as it may be there, otherwise feel free to contact us on instagram or via email. 

Are all of our products authentic? 

All product on www.shoetingz.com are guaranteed 100% authentic. We do not accept fakes or counterfeits. This is done by thoroughly checking every sneaker  to ensure that our customers are satisfied with the legitimacy of the sneakers purchased. 

What are our return policies?

All sales are final which means that after the sale there will be no returns/exchanges. Read more about our return policies here

If you have any questions or concerns about specific item which you have purchased please feel free to email us at contact@shoetingznz.com

How long will my order take to arrive?

We highly recommend you read the description to get a rough delivery estimate as processing varies for different products. Pre-orders and can take 1-2 weeks to arrive. Other products will usually arrive in 2-3 days.